American Glass Experts Inc. ("we," "us," or "our") operates americanglassexperts.us (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We are committed to protecting your privacy in compliance with the California Consumer Privacy Act (CCPA) and other applicable laws.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact form submissions: name, phone number, email address, city, and project description when you request a free estimate.
- Phone and text communications: when you call or text (805) 750-6471.
- Email communications: when you email info@americanglassexperts.us.
We also collect limited technical data automatically when you visit the Site:
- Browser type, device type, and operating system
- Pages visited and time spent on each page
- Referring URL
- IP address (anonymized where possible)
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and schedule service appointments
- Communicate with you about your glass repair or installation project
- Send follow-up information you have requested
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Third-Party Services
Our Site uses the following third-party services that may collect limited data:
- Web3Forms — processes contact form submissions. Your form data is transmitted to Web3Forms servers to deliver your message to us. See their privacy policy at web3forms.com/privacy.
- Cloudflare — provides DNS, CDN, and security services. Cloudflare may log request metadata. See cloudflare.com/privacypolicy.
- Google Fonts — fonts are loaded from Google's servers. See policies.google.com/privacy.
- Google Maps — our contact page embeds a Google Maps iframe. See policies.google.com/privacy.
4. Cookies and Tracking
We use a single localStorage entry (age-theme) to remember your light/dark mode preference. This is stored locally in your browser and is not transmitted to us or any third party.
We do not use tracking cookies, advertising cookies, or third-party analytics that identify individual users.
5. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know: You may request information about the personal data we have collected about you in the past 12 months.
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your rights, contact us at info@americanglassexperts.us or call (805) 750-6471. We will respond within 45 days.
6. Data Retention
We retain contact form submissions and customer communications for up to 3 years to handle follow-up inquiries, warranty questions, and service history. You may request deletion at any time.
7. Data Security
Our Site is served exclusively over HTTPS with HSTS enforced. Contact form data is transmitted via encrypted channels through Web3Forms. We do not store payment information — we do not accept online payments through this website.
8. Children's Privacy
Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy questions or to exercise your rights:
- American Glass Experts Inc.
- 6853 Reseda Blvd, Reseda, CA 91335
- Email: info@americanglassexperts.us
- Phone: (805) 750-6471